Customer Service at an Airline?
Why the question mark you might ask. Because if you’ve traveled on an airline lately you’ll know that most people aren’t happy. The workers or the travelers. This is something that I’ve come to know too well. Traveling for work (my 9-5) I’ve gained 1K status on United Airlines. For those of you that don’t know that’s flying 100,000 miles in one calendar year. And I made it in the first week of October.
For some this may seem cool or great, traveling for work, going to different places and I must admit, at the beginning of the year I thought is was too. But 3 months into it I was over it and now after a solid year of traveling at the rate up almost 2 weeks a month I’m getting over it. I live in Hawaii with my wonderful wife, and enjoy playing outdoors.
To top it off, all of my flights are at least 6 hours long!
That’s why I was surprised and relieved when I took part of my last trip and it seemed as though the airlines were full of joy? Every work was kind and approached me with a smile, the plane staff was extremely friendly, behind the counter, same thing! And better yet, on both of my flights I received a pilot card with a little note written on it thanking me for being an elite member. Both legs!
Now the pilot cards are nothing new, every once in a while the stewardess’ will hand them out. But two in one day, plus the happy flight staff, unreal? Maybe there was a company wide meeting at United saying we have to actually care about the people that pay our salaries. I’m not sure. But whatever it is it was great to fly with them.
I just hope it wasn’t a fluke and these people are nice all the time.
By the way, the flight was LAX to IAD and IAD to MIA.